Booking Your Appointment
We understand that patients can struggle to get through on our telephone lines to access routine appointments. To address this we will make appointments available up to 6 weeks in advance which can be booked either online or by contacting the surgery in your usual way.
We also have an ‘On Call Team’ which will consist of a Duty Doctor and our Nurse Practitioners; this team is available every day to treat the patients who are acutely unwell. To help us treat our patients in the best possible way, we request that patients help us by using these ‘On Call’ appointments for urgent medical problems only.
If you are requesting an ‘on the day’ appointment, the receptionist will first ask you for a brief description of the problem. Our Reception team possess skills in signposting patients to the appropriate service but they do not give medical advice. The Receptionist will then identify the correct member of the team for you to see. Our Receptionist’s aim is to help our patients get to the right service faster. This is not always the GP; many problems can be treated by our Nurse Practitioners who are prescribers or by the Pharmacist.